FAQs

Hotels, resorts, banquets, caterers, cloud kitchens, cruise lines, QSR chains and institutional catering. Anyone who serves food at scale and wants it to look and perform its best.

Entirely in our own plants in India. We build; we don't buy.

India's leading hotel groups, from the Taj to the Oberoi, serve with Bajaj, and we manufacture for brands in the United States, the United Kingdom and Europe under their own names. You get that standard made in India, with local support and pricing.

Yes, BIS-certified (ISI) to India's national quality standards.

A chafing dish keeps food hot and well presented on a buffet. The right one depends on your setting, volume and style. Our Buying Guide walks you through it, or our team can recommend the right pieces for your operation.

Mirror and matte stainless steel; PVD in gold, rose gold, bronze, titanium and black; and Velvetec, our proprietary matte powder finish, in a spectrum of colours. See Finishes in the Buying Guide.

Many are, and we also offer fuel and electric options. We will help you match the heating method to how you serve.

Physical Vapour Deposition, a coating that gives stainless steel rich, lasting colour. Applied properly, it holds its finish through years of commercial use. For a matte look, Velvetec offers the same durability without the shine.

Chafing dishes we supplied to Le Méridien Delhi in 1995 and Hyatt Regency Delhi in 1998 are still in daily service. That is the point of how we build.

Lifetime on steel; one year on hinges, finishes and electricals; honoured across India. We check whether a fault came from the making or from the use, and manufacturing faults are repaired or replaced within fifteen days. Full terms are on the Care & Support page.

Damage from misuse, mishandling or modification; wear from abrasive cleaners or harsh chemicals; scratches or dents from improper storage; transit damage; unauthorised repairs. Slight variation in PVD tone between production batches is normal, not a defect.

Yes. Annual Maintenance Contract cover is available, and spares remain stocked well beyond the warranty period.

A soft cloth and a mild, non-acidic cleaner; no abrasive scourers or harsh chemicals. Full care guidance for steel, PVD and Velvetec is on the Care & Support page.

Yes: bespoke pieces, custom finishes and branded or engraved products, from a single signature piece to a full collection for a hotel group. See Custom Manufacturing.

We do. Bring us a sketch, a sample or a spec; our in-house team will design, prototype and make it. What we build for you stays yours.

Both. We serve large hotel, chain and institutional projects directly, and our authorised dealer network handles local supply and service. Tell us your location and requirement and we will point you the right way.

Yes, to more than thirty countries, packed to protect the finish in transit.

Through our authorised dealers and at the trade fairs we exhibit at. Use the Store Locator, or contact us and we will arrange it.

Send your requirement through the Contact page and our team will come back with recommendations and pricing.

Yes. Share your email and we will send you the link to the latest catalogue.